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Customer segmentation

The classification of our current customers is as follows:

Small customers (MO)

include both private and public entities that are supplied with natural gas and electricity for commercial purposes. Their annual consumption must not exceed 630 MWh (below 60,000 m3).

Medium-size customers (SO)

include both private and public entities that are connected to the transportation or distribution network and whose annual consumption (at the point of consumption) is at least 630 MWh and at most 4 200 MWh (above 60,000 m3 and below 400,000 m3).

Large customers (VO)

include both private and public entities that are connected to the transportation or distribution network and whose annual consumption (at the point of consumption) is at least 4 200 MWh (above 400,000 m3).

Current clients and business partners include both private and public entities from the industrial, business and service sectors.

Pragoplyn, a.s. has references from clients in the following sectors:

  • Private sector large industry and medium-sized businesses: wholesalers, construction companies, grocery chains, manufacturing companies and transportation providers.
  • Pragoplyn, a.s. also serves clients from the public sector including health care and social care facilities.

As of 1.6.2011 Pragoplyn, a.s. handles the administration and customer service for Pražská plynárenská, a.s. customers in the category MO, SO and VO.